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Duke Energy Updates

En Español | Please use the following information to contact Duke Energy or Piedmont Natural Gas.
Hearing or Speech Impaired: 711 (TTY or TDD Relay Service)

Duke Energy and Piedmont Natural Gas emergency assistance, outage reporting and other customer service information table
  Duke Energy Piedmont Natural Gas
Outage Information & Natural Gas
Emergency Information
Electric customers can text OUT to 57801 to report an outage from a mobile phone. Be sure to use the mobile phone associated with your account. To stay informed of future power outages, sign up to receive power outage alerts from Duke Energy by texting REG to 57801. Customers can also call: Gas customers in Ohio and Kentucky, if you smell natural gas or suspect a leak, leave the area immediately and call Duke Energy at 800.634.4300 or 911. If you smell natural gas or suspect a leak, leave the area immediately and call Piedmont Natural Gas at 800.752.7504 or 911
Pay Bill PAY BY CREDIT, DEBIT, OR E-CHECK If you need to make an immediate payment, please call us at 800.752.7504
High Water and Nuclear Emergencies 800.777.9898  
Media Contact 800.559.3853 877.348.3612
Report Environmental Concern 855.355.7042  
Investor Relations 800.488.3853
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